Privacy Policy
Air-conditioning Services we provide
This Privacy Policy applies to the services offered by (“”) referred to in this document as the Company, us, we, ours.
1. Personal information
The Company is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below. Where possible, we give you the opportunity to deal with us anonymously. We may not however be able to provide you with our full range of services and products if you do not provide us with personal information.
2. Collecting personal information
The Company may collect personal information about an individual so that we can provide you with our services and products and to manage our activities. The company will only collect Private information that is relevant and necessary to assist you.
Personal Information will be collected directly from you for the following primary purpose’s:
- contact us about our services or products
- fill in an account application form
- subscribe to our newsletters or mailing lists
- place an order for our products
- enter your personal details on our website (for example during registration or application for services, products or employment)
- enter promotions, competitions or giveaways or make a payment to us
Other ways that we my collect information
- from organisations which we might be working together with when providing you with services or products
- from your representatives including executors and attorneys
- from publicly available sources of information
- from credit-reporting and fraud-checking agencies and credit providers for credit related purposes such as credit worthiness, credit rating, credit provision and financing
- from our own records of your dealings with us or when legally required to do so
Where reasonable we will collect information from you before contacting a Third Party. We endeavour to collect all information in a lawful, fair and non-intrusive way.
1. Use and Disclosure
Any personal information collected by us will be used for its intended purpose, and it is reasonable to expect us to use or disclose the information for that purpose.
Personal information we collect may be used by us:
- to identify you
- in providing services or products to you and the administration and management of those services and products
- to provide you with information about our services and products
- to develop and improve our services to you
- in undertaking risk assessment and management or in gathering data and disclosing data to third parties such as
insurance brokers and insurers
credit reporting agencies
financial institutions including our own bankers
our professional advisors, including our accountants, auditors and lawyers
service providers and industry groups having a legitimate reason to receive such information
1. Contact by the Company: The Company may contact individuals using the information, which was provided by them in order to provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest as well as to send newsletters.If you do not want to receive them, please contact us. You may be asked to indicate your preference to receiving promotional material, when submitting information to us.
We will not sell, trade or rent your personal information to others. We may provide aggregate statistics on our customers and users of our website to third parties such as advertisers, but these statistics will include no personally identifying information.
1. Security
All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use, modification or disclosure and is maintained only for the purpose for which it is intended. Your email address will not be distributed to any third party.
You have the rights given by the Privacy Act 1988 as amended.
Individual’s right of access:Individuals have the right to review the information that may be recorded on the Company’s database. Information may be reviewed by contacting the Company on the customer enquiry number .
7. The Company and links to other web sites:
The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.
8. Problems or queries:
Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer by calling the customer enquiry number